Yes, you can select a preferred delivery date during checkout to match your availability. Once your order is placed, our team will confirm the delivery details and share an estimated time window as your delivery date approaches, so you know exactly when to expect your order.

If your item arrives damaged or not as expected, please contact our customer support team as soon as possible. Share clear photos of the issue so we can assess it quickly. We’ll then arrange a suitable solution, which may include a replacement part, repair, or a full replacement depending on the situation.

If you are unable to receive your order on the scheduled delivery date, please let us know in advance. We’ll do our best to reschedule your delivery at a more convenient time to ensure a smooth handover without any issues.

Once your order is confirmed, delivery typically takes between 7–12 working days. As your order progresses, we’ll keep you updated via email or SMS with tracking details and a more precise delivery window closer to the arrival date, so you can plan with confidence.

Our 30-night trial gives you the chance to enjoy your GalaxiMart bed in the comfort of your own home before fully committing. If you feel it’s not the right fit within 30 nights of delivery, simply reach out to our support team. We’ll guide you through suitable alternatives or assist with the return process, depending on your situation.

Every GalaxiMart bed is supported by a 5-year warranty, reflecting our commitment to reliable quality and craftsmanship. This coverage includes manufacturing defects, giving you added peace of mind with your purchase. If any issues arise during this period, our support team will be on hand to arrange a suitable solution, whether that involves a repair, replacement, or further assistance.

Yes — we offer flexible payment options to make your purchase easier:

Klarna – Buy now and pay later or split payments into instalments.
PayPal – Secure checkout with flexible payment options depending on your PayPal account.

These payment methods allow you to enjoy your new bed while managing payments comfortably.

Yes, our beds are handmade in the UK by skilled craftsmen using high-quality materials. Each bed is carefully built to meet UK standards, including UKFR-certified fabrics, ensuring safety, durability, and long-lasting comfort for your home.