About GalaxiMart
What is GalaxiMart? GalaxiMart is a UK furniture retailer specialising in marble dining sets, sofas, sofa beds, bedroom furniture and living room pieces, sold online at galaximart.co.uk. The business has delivered furniture to over 200,000 homes across the UK, from London townhouses to new-builds outside Manchester
What makes GalaxiMart different from other furniture retailers?
Every qualifying product comes with a free 5-year guarantee, most items dispatch within 1–7 days rather than the 6–12 week wait common with bespoke furniture, and a dedicated advisor is available over WhatsApp for styling help before you buy. GalaxiMart also runs a price match promise against other genuine UK retailers.
Ordering & Product Questions
How do I know what size dining table or sofa will fit my room?
Every product page lists full dimensions (length, width, height, and seat depth for sofas). As a general rule, allow at least 90cm of clearance around a dining table for chairs to pull out comfortably, and measure your doorways and hallway width before ordering large pieces like corner sofas or extending tables.
Can I order fabric or colour samples before buying?
For fabric-led pieces such as velvet dining chairs or sofas, it's worth messaging the team via WhatsApp before ordering if you want to confirm a specific shade advisors who've styled thousands of UK homes can talk you through the difference between similar tones (e.g. dark grey vs light grey) based on your room's lighting.
Do you offer extendable dining tables?
Yes, the Extendable Dining Table collection is one of GalaxiMart's best sellers, designed to open up for extra guests without needing a separate leaf stored elsewhere.
Can I buy a dining table without the chairs, or chairs without the table?
Yes. GalaxiMart sells a dedicated Tables Only collection for customers who already have chairs or want to mix and match, alongside a separate Dining Chairs and Bar Stools range.
Delivery
How long does delivery take?
Dining tables and chairs are delivered within 1–7 days from the date of order, with dining chairs and bar stools qualifying for next-day delivery via DPD or FedEx if ordered before 1:30pm (GMT). Sofas also deliver within 1–7 days. Beds take up to 2 weeks, and Italian bedroom furniture takes approximately 3 to 4 weeks due to import lead times.
Will I get a tracking number?
Yes, once your order ships, you'll receive a tracking number by email so you can follow its progress with the courier through to your door.
What happens if my furniture arrives damaged?
Inspect your delivery as soon as it arrives. If anything has been damaged in transit, contact team@galaximart.com within 48 hours and a replacement will be arranged at no additional cost, you don't need to wait for a warranty claim for transit damage specifically.
Payment
Can I spread the cost of my order?
Yes. At checkout you can choose Klarna (3 interest-free monthly payments), PayPal Pay in 3 (for orders between £30–£2,000), or Shop Pay Instalments (4 interest-free payments, or monthly instalments on larger orders). All options are subject to status and carry no impact on your shopping experience either way.
Do you price match other retailers?
Yes. If you find an identical, in-stock, VAT-inclusive product cheaper at a genuine UK retailer (not a marketplace or clearance listing), email team@galaximart.com with the product link, the competitor's link, the advertised price, and your contact details. Requests are reviewed within 1–5 working days.
Assembly
Does my furniture come pre-assembled, or will I need to build it myself?
Assembly is carried out professionally by the delivery courier if requested this needs to be flagged at the time you place your order, so mention it at checkout or to your advisor if you'd like it included.
Warranty & Guarantee
What does the 5-year guarantee actually cover?
GalaxiMart will repair or replace any part of a product that develops a fault due to defective materials within 5 years of purchase, at no charge, even if the manufacturer's own guarantee has expired. It applies to dining furniture, sofas, occasional furniture and home accessories, for the original purchaser only, on products delivered within Great Britain.
What isn't covered by the guarantee?
The guarantee excludes damage from misuse, accidental damage, incorrect assembly or storage (e.g. damp rooms or direct sunlight), wood cracking from humidity or heat sources like radiators, normal wear and tear, dye transfer from non-colourfast fabrics, and any item that's been altered or repaired by someone other than GalaxiMart. Clearance and ex-display items are also excluded from the 5-year guarantee, though manufacturer warranties may still apply.
How do I make a warranty claim?
Email team@galaximart.com with your order number and photos of the issue. Claims raised in the first six months are inspected at GalaxiMart's expense if needed; after that, an independent inspection costs £60, refunded if your claim is upheld.
Does the guarantee affect my legal rights?
No, the 5-year guarantee sits on top of your statutory rights under the Consumer Rights Act, which remain unaffected regardless of this guarantee.
Returns & Refunds
What is your return window?
You can request a return within 14 days of delivery by emailing team@galaximart.com. Returns must be approved within that 14-day window and sent back to the warehouse within a further 14 days.
What condition does a returned item need to be in?
Unused, in original packaging, with all tags intact. Assembled or part-assembled items can't be returned, and made-to-order or bespoke pieces aren't eligible for a refund at all.
Who pays for return shipping?
The customer arranges and pays for return shipping; the cost is deducted from any refund issued.
How long do refunds take once approved?
Refunds are processed within 5 business days of approval, credited back to your original payment method.
Can I exchange an item for a different colour?
Only defective or damaged items are exchanged directly. If you simply want a different colour or variation, it follows the standard return process: email team@galaximart.com to arrange it.
Contact
How can I get in touch with GalaxiMart?
Phone: 0330 133 5384
Email: team@galaximart.com
WhatsApp: 24/7 customer support, with most replies within 30 minutes
